Return Policy

We want you to love what you ordered. If something isn't right, you can request a return within 7 days of delivery for a full refund or exchange, provided the item meets the conditions below.

• The item is unused, unwashed, and unaltered, with all original tags attached
• The item is returned in its original packaging
• The return request is raised within 7 days of the delivery date

Made-to-order, customised, and innerwear items are not eligible for return unless received damaged or defective.

1. Go to Track Your Order with your order number and email
2. Contact us via the Contact Us page with your order number and reason for return
3. We'll arrange a pickup or share return instructions within 24–48 hours

Once the returned item passes quality check, your refund is processed to the original payment method within 5–7 business days. Cash-on-Delivery orders are refunded via bank transfer or UPI.

If you received a damaged, defective, or incorrect item, contact us within 48 hours of delivery with photos of the product — we'll prioritise a replacement or full refund, no questions asked.

Products are sold by independent sellers on our platform. Return timelines and eligibility follow this platform-wide policy regardless of which seller fulfilled your order — UmikoShop coordinates the return on your behalf.